Privacy Policy

This Privacy Policy ensures our commitment to Your privacy with regard to the protection of Your information. This privacy policy describes how We collect, use, share or otherwise process your personal information through online Website/App hosted at Captain Fresh / CF and its web-based application or mobile application-Captain Fresh (hereinafter referred to as Website/App). In order to provide You with our uninterrupted use of Services through the Website/App, We may collect, use, share or otherwise process your personal information and, in some circumstances, disclose information about You and your business to others. Your personal information will primarily be stored and processed in India. We do not offer any product or service under this Website/App outside India. To ensure better protection of Your privacy, We provide this notice explaining Our information collection and disclosure policies, and the choices We make about the way Your information is collected and used. By visiting this Website/App, providing your information or availing our products/services, You expressly agree to be bound by the terms and conditions of this Privacy Policy, the Terms and Conditions of Use and the applicable Services/product terms and conditions, and agree to be governed by the laws of India including but not limited to the laws applicable to data protection and privacy. If you do not agree, please do not use or access our Website/App.


1. Definitions

2. Collection of Your Information

We are committed to respecting Your online privacy. We further recognize Your need for appropriate protection and management of any Personal Information You share with us. When you use our Website/App, We may collect and store the following information which is provided by You from time to time:

3. Our Use of Your Information

If You provide any Personal Data to Us, you are deemed to have authorized Us to collect, store, retain and use that Personal Data for the following purposes:

4. Disclosure of Personal Data

5. Accessing, Reviewing and Changing Your Profile

6. Security

We treat data as an asset that must be protected against loss and unauthorized access. We employ reasonable physical, electronic and procedural security techniques to protect such data from unauthorized access by members inside and outside Captain Fresh. Whenever you access your account information, we offer the use of a secure server. Once your information is in our possession, we adhere to our security guidelines to protect it against unauthorized access. Whereas, by using the Website/App, the users accept the inherent security implications of data transmission over the internet and the World Wide Web which cannot always be guaranteed as completely secure, and therefore, there would always remain certain inherent risks regarding use of the Website/App. Users are responsible for ensuring the protection of login and password records for their account. We follow generally accepted industry standards to protect the Personal Data submitted to Us and information that we have accessed. However, "perfect security" does not exist on the Internet. You therefore agree that any security breaches beyond the control of Our standard security procedures are at Your sole risk and discretion.

7. Cookies and unsubscribe/opt-out

We use data collection devices such as "cookies" on certain pages of the Website/App to store specific information about You and track Your visits to the Website/App to help analyse our web page flow, measure promotional effectiveness, and promote trust and safety. A "cookie" is a small amount of data that is sent to Your browser and stored on Your device. If You do not de-activate or erase the cookie, each time You use the same device to access the Website/App, Our services will be notified of Your visit to the Website/App and in turn We may have knowledge of Your visit and the pattern of Your usage. Cookies do not contain any of your personal information. We offer certain features that are only available through the use of a "cookie". Cookies can also help us provide information that is targeted to your interests. Most cookies are "session cookies," meaning that they are automatically deleted from your hard drive at the end of a session. You are always free to decline/delete our cookies if your browser permits, although in that case you may not be able to use certain features on the Website/App and you may be required to re-enter your password more frequently during a session.

User shall not host, display, upload, modify, publish, transmit, store, update or share any information which:

  • Access Your Registration Information or Account Information so You do not have to re-enter it
  • Gather statistical information about Your usage
  • is misleading in any way
  • Research visiting patterns
  • Track progress and participation on the Website/App

Additionally, You may encounter "cookies" or other similar devices on certain pages of the Website/App that are placed by third parties. We do not control the use of cookies by third parties. We use cookies from third-party partners such as Google Analytics for marketing and analytical purposes. Google Analytics help us understand how our customers use the site. You can read more about how Google uses your personal information, but if you choose to disable cookies, it may limit your use of certain features or functions on the services.

We may disclose Personal Data if required to do so by law or in the good faith belief that such disclosure is reasonably necessary to respond to subpoenas, court orders, or other legal process. We may disclose Personal Data to law enforcement agencies, third party rights owners, or others in the good faith belief that such disclosure is reasonably necessary to: enforce our Terms of Use or Privacy Policy; respond to claims that an advertisement, posting or other content violates the rights of a third party; or protect the rights, property or personal safety of our users or the general public.

We provide all users with the opportunity to opt-out of receiving non-essential (promotional, marketing-related) communications after setting up an account with us. If You do not wish to receive promotional communications from us, then please login into the notification preference page of Website/App to unsubscribe/opt-out. You have an option to withdraw your consent that you have already provided by writing to us at the contact information provided below. Please mention for withdrawal of consent in the subject line of your communication. We will verify such requests before acting upon your request. Please note, however, that withdrawal of consent will not be retroactive and will be in accordance with the terms of this Privacy Policy, related Terms of Use and applicable laws. In the event you withdraw consent given to us under this Privacy Policy, such withdrawal may hamper your access to the Website/App or restrict provision of our services to you for which we consider that information to be necessary.

8. Indemnity

You agree and undertake to indemnify Us in any claim, suit, action, loss, liability, cost, expense or dispute by any Third Party arising out of disclosure of Personal Data by You to Third Parties either through Our Website/App or otherwise and Your use and access of websites, and resources of Third Parties. We disclaim all kinds of warranties and liabilities for any actions of Third Parties with regard to Your Personal Data, which You may have disclosed to such Third Parties.

We retain your Personal Data in accordance with appliable laws, for a period no longer than is required for the purpose for which it was collected or as required under any applicable law. However, we may retain data related to you if we believe it may be necessary to prevent fraud or future abuse, to enable us to exercise its legal rights and/or defend against legal claims or if required by law or for other legitimate purposes. We may continue to retain your data in anonymised form for analytical and research purposes. We take every reasonable step to ensure that your personal information that we process is accurate and, where necessary, kept up to date, and any of your personal information that we process that you inform us is inaccurate (having regard to the purposes for which they are processed) is erased or rectified.

9. Severability

Each paragraph of this privacy policy shall be and remain separate from and independent of and severable from all and any other paragraphs herein except where otherwise expressly indicated or indicated by the context of the agreement. The decision or declaration that one or more of the paragraphs are null and void shall have no effect on the remaining paragraphs of this privacy policy.

10. Grievances

In accordance with Information Technology Act, 2000 and rules made there under, for any grievances about the processing of your personal information, you may contact:

Name:Mr. Sadakath Usman


Time: Mon - Sat (10:00 AM - 07:00 PM)

Captain Fresh Office address:

Address: Uday Mansion, 86, Industrial Layout, Koramangala, Bengaluru 560095

All email messages sent to and from the Company may be monitored with the objective of ensuring compliance with internal policies and to protect our business.

11. Amendment

Our Privacy Policy may change from time to time. Hence, We shall post any privacy policy changes on the homepage of the Website/Application notify You by email.

Please check our Privacy Policy periodically for changes. We may update this Privacy Policy to reflect changes to our information practices. We will alert you to significant changes by posting the date our policy got last updated, placing a notice on our Website/App, or by sending you an email when we are required to do so by applicable law.

12. Customer Support

You can reach our customer support team to address any of your queries or complaints related to product and services by clicking the link, selecting your order and choosing &squot;Need Help&squot; option on the Website/App.

If you have a query, concern, or complaint in relation to collection or usage of your Personal Data under this Privacy Policy, please contact us at email